Refund and Returns Policy

This policy covers cancellations, returns, and refunds for products sold by Norvamia (LUP ECOM GROUP LLC).

Cancellations before dispatch

Email support@Norvamia.com with your order number as soon as possible. If goods have not been dispatched and are not made to order, we will cancel and refund in full.

Changing your mind

Unused, unopened, resaleable stock items can usually be returned within 30 days of delivery.

• Items must be in original packaging where practical, unused, and free of stains, assembly damage, or outdoor weathering.
• You are responsible for return freight on bulky furniture, garden sets, beds, and saunas unless the item is defective or not as described.
• Made-to-order, custom-cut, or clearly personalized items may not be returnable.

Damaged or faulty goods

If a product arrives damaged, incomplete, or not as described, contact us within 7 days with photos and your order number. We will arrange a repair, replacement, or refund as appropriate.

Refund timing

Approved refunds are returned to the original payment method after we inspect the return, usually within 10 business days of receiving it.

Last updated: 21 September 2026